Patient Clinic FAQ

Serving approximately 15,000 new patients per year, the Faculty of Dentistry Clinics comprise the largest dental teaching hospital in Canada. 

Below, we answer some of our patients' most frequently asked questions. 

 

What is your cancellation policy?

How soon will I get work done on my teeth?

I have a terrible toothache and can't wait for weeks. What do I do?

I live outside of Toronto. Can I still be a patient at the Faculty?

What will it cost?

Do you accept dental insurance?

I'd like to book an appointment for my parents who don't speak English. Is this a problem?

How long are the appointments?

Do you do all kinds of dental work there?

 

 

What is your cancellation policy?

The Faculty of Dentistry clinic policy states that patients are expected to give 48 hours notice if they are unable to attend an appointment. If proper notice is not given, the missed appointment is noted in the patient chart for future reference.

On the second missed appointment (without adequate notice), a patient is eligible to be charged for missing that appointment. The missed appointment charge is $50.00. The patient will be billed for the missed appointment and be expected to pay the fee for this missed appointment before any further treatment is rendered.

If the patient misses a third appointment, clinic policy states that unless there are mitigating circumstances, the patient shall be dismissed from the Faculty clinics. This policy is based on students' limited clinical time and the necessity for students to complete core experiences by the end of their course. The attainment of these core experiences is jeopardized by the inability of patients to attend for planned appointments.

How soon will I get work done on my teeth?

Depending on the time of year, the type of dental work needed and the time required to determine your suitability for the programme, it can take weeks or even months to be assigned to a student.

I have a terrible toothache and can't wait for weeks. What do I do?

The Faculty of Dentistry has a limited number of emergency appointments. Call Patient Reception at 416-979-4927 to enquire about emergency appointments.

The Oral Surgery Department can perform tooth extractions for patients who do not want any other dental treatment. Call the Oral Surgery Department at 416-979-4923 to enquire about Oral Surgery appointments.

I live outside of Toronto. Can I still be a patient at the Faculty?

As long as you can attend appointments scheduled by your student and are willing to accept collect, long-distance telephone calls from your student to book those appointments, you can be a patient here. 

What will it cost?

Your student will consult with you about your treatment options and their costs. For most procedures, payment is due on the day you receive treatment and you will receive an itemized receipt with your payments. Your student will tell you which of our dental procedures must be paid for in advance. Please also be sure to ask your student about fees. Whether or not you have insurance or Social Services coverage, you are responsible for ensuring that your account is paid.

Please note that our fees are lower than those of private dentists and that we accept cash, VISA, Amex, Mastercard, debit cards and some cheque payments.

Do you accept dental insurance?

Your student will help you to fill out the insurance forms that you will send in to your insurer for reimbursement after your treatment is completed. Please bring detailed information about your insurance plan on your first appointment with your student. We will not bill your insurance provider directly for your treatment.

I'd like to book an appointment for my parents who don't speak English. Is this a problem?

All patients must understand the consent forms which they are required to sign and which allow us to collect information about them and render treatment to them. They must also be able to understand what their student is asking/explaining/advising them. Anyone who is not fluent in spoken English must bring an interpreter with them or no work will be done. The Faculty regrets that we are unable to provide translation services.

How long are the appointments?

Appointments will generally last 2 ½ hours or more, depending on the type of treatment you are receiving. Your student may ask you to attend an appointment once a week for the duration of your treatment. Please note that it is not advisable to bring children with you. We cannot accommodate them in the clinics, we do NOT provide child-minding services and children may not be left unattended in reception areas.

Do you do all kinds of dental work there?

Yes, we are a full service dental facility and will do filling, dentures, braces, bridges, implants, children's dentistry, root canals, crowns, treatment of gum disease, extractions of wisdom teeth and more. Depending on the type of treatment you require, you may have to join a waiting list. Currently, the waiting list for braces is over two years long.