2020 Dentistry Alumni Survey Results

The voice of our alumni family is critical to the future success of the Faculty of Dentistry, University of Toronto. 

Thank you to the many Dentistry graduates who took the time to participate in the 2020 Dentistry Alumni Survey. Feedback helps us create programming that suits the needs and interests of our alumni as well as understand the ways in which they choose to support the Faculty.

Results from our 2020 Dentistry Alumni Survey reveal that Dentistry graduates feel the value of their degree when they attend relevant alumni events. They believe the Faculty creates skilled, ethical practitioners, and trusts the school to use their donations to better human health by bolstering exemplary research, supporting students in need, and expanding access to care.

Explore a visual representation of the results below.

Alumni Satisfaction
SatisfactionSatisfactionAlumni Satisfaction

 

Activities & Engagement
Activities & EngagementActivities & Engagement
Faculty Strengths
Faculty Strengths
Giving
GivingGivingGivingGiving

 

Definitions

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100, a higher score is desirable.

Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, customers fall into one of 3 categories to establish an NPS score:

  • Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers.
  • Passives respond with a score of 7 or 8. They are satisfied with your service but not happy enough to be considered promoters.
  • Detractors respond with a score of 0 to 6. These are unhappy customers who are unlikely to buy from you again and may even discourage others from buying from you